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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
Customer Service in Health Care A Grassroots Approach to Creating a Culture of Service Excellence
Author: Kristin Baird
A sensible resource for learning the key information and skills it takes to transform any health care organization to deliver superior customer service at all levels of the organization. — A basic component of business development is customer service excellence, but creating a culture of service superiority requires planning, preparation, and per...  more »
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ISBN-13: 9781556482694
ISBN-10: 1556482698
Publication Date: 1/15/2000
Pages: 162
Edition: 1st
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Publisher: Amer Hospital Pub
Book Type: Paperback
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