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Customer Service for Dummies
Customer Service for Dummies
Author: Keith Bailey, Karen Leland
You've probably encountered a rude clerk, telephone operator, or bus driver at least once in your life. But do you know what it feels like to be on the other side . . . to have people screaming at you, threatening to report you to your supervisor, or demanding faster service? Finally, there's a book about all this, and it's called C...  more » If your objective is to get better service as a customer, train your staff in how to deal with difficult people and situations, or improve your personal communication style, let customer service experts Karen Leland and Keith Bailey get you on the right track.
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ISBN-13: 9781568843919
ISBN-10: 1568843917
Publication Date: 12/6/1995
Pages: 346
Rating:
  • Currently 2.7/5 Stars.
 7
2.7 stars, based on 7 ratings
Publisher: Hungry Minds Inc
Book Type: Paperback
Reviews: Member | Amazon | Write a Review

Top Member Book Reviews

 reviewed Customer Service for Dummies on + 61 more book reviews
Helpful Score: 1
If you're thinking of taking a customer service job, this book should be on your reading list. Surprisingly in-depth for a "Dummies book.
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 reviewed Customer Service for Dummies on + 12 more book reviews
Basic info. Well presented.


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