Heidi R. (robertson1977) reviewed Customer Service 101: Basic Lessons to Be Your Best on + 3 more book reviews
From the back of the book...
Renee Evenson has worked in the customer service field for over twenty-five years and has condensed her experience in customer service management into this easy-to-read collection of invaluable tips.
Anytime you provide a service, the person on the receiving end is your "customer." That person may be a traditional customer, as well as your spouse, child, parent, friend, or a stranger.
This book is filled with wonderful lessons targeted to help you BE YOUR BEST.
Renee Evenson has worked in the customer service field for over twenty-five years and has condensed her experience in customer service management into this easy-to-read collection of invaluable tips.
Anytime you provide a service, the person on the receiving end is your "customer." That person may be a traditional customer, as well as your spouse, child, parent, friend, or a stranger.
This book is filled with wonderful lessons targeted to help you BE YOUR BEST.
