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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
The Customer Rules The 39 Essential Rules for Delivering Sensational Service
Author: Lee Cockerell
Former COO of Walt Disney World distills essential rules for winning and keeping customers--and growing profits in the process--by delivering superior service. — Drawing on his more than 40 years in the hospitality industry, Cockerell not only shows why the customer always rules, but also how to serve customers with such consistency, integrity, c...  more »
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ISBN-13: 9780770435608
ISBN-10: 0770435602
Publication Date: 3/5/2013
Pages: 208
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Publisher: Crown Business
Book Type: Hardcover
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