Skip to main content
PBS logo
 
 

Search - Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day

Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day
Customer Culture How FedEx and Other Great Companies Put the Customer First Every Day
Author: Michael D. Basch
Many people have written about creating customer-centered organizations. Michael Basch actually did it--better than anyone else. He was the co-founder of Federal Express, and the VP of Sales, Marketing and Customer Service. He built the systems, created the processes and developed the culture that made FedEx the legend it still is today in custo...  more »
Info icon
ISBN-13: 9780131303201
ISBN-10: 0131303201
Publication Date: 6/19/2003
Pages: 304
Rating:
  • Currently 3.5/5 Stars.
 1
3.5 stars, based on 1 rating
Publisher: Financial Times Prentice Hall
Book Type: Paperback
Other Versions: Hardcover
Reviews: Amazon | Write a Review


Genres:


Back to the Top ↑
By using this Web site, you confirm that you have read, understood, and agreed to be bound by the Terms of Use. As an Amazon Associate we earn from qualifying purchases.
US Patent Number 7,877,315 | Copyright © 2004 - 2024 PaperBackSwap.com. All Rights Reserved.