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Customer at the Crossroads: From Parable to Practice
Customer at the Crossroads From Parable to Practice
Author: Eric Harvey, B.J. Hateley
Eric Harvey and BJ Hateley (A Peacock in the Land of Penguins) have collaborated to produce the perfect companion piece to 180 Ways To Walk The Customer Service Talk. Endorsed by notable service leaders such as Carl Sewell (Customers For Life) and David Novak (Taco Bell, Pizza Hut, and KFC), Customer at the Crossroads is a simple story with a...  more »
ISBN-13: 9781583760802
ISBN-10: 1583760806
Publication Date: 7/18/2000
Pages: 48
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Publisher: Berrett-Koehler Publishers
Book Type: Paperback
Members Wishing: 0
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