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Customer Challenge: The Inside Story of a Remarkable Transformation in Customer Service
Customer Challenge The Inside Story of a Remarkable Transformation in Customer Service
Author: Tom Johnson
The Customer Challenge reveals the inside story of how BT re-invented itself from a reviled public utility into a revered private corporation, with one of the highest reputations for customer service excellence. It then goes further, showing you how to adapt the lessons learnt by BT to revolutionize your company. Gain a real competitive edge in ...  more »
ISBN-13: 9780273626336
ISBN-10: 0273626337
Pages: 256
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Publisher: Pitman Publishing
Book Type: Hardcover
Members Wishing: 0
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