Skip to main content
PBS logo
 
 

Search - A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
A Complaint Is a Gift Recovering Customer Loyalty When Things Go Wrong
Author: Janelle Barlow, Claus Moller
The first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated. There are two brand n...  more »
Info icon
ISBN-13: 9781576755822
ISBN-10: 1576755827
Publication Date: 8/1/2008
Pages: 287
Edition: 2nd
Rating:
  ?
0 stars, based on 0 rating
Publisher: Berrett-Koehler Publishers
Book Type: Paperback
Reviews: Amazon | Write a Review


Genres:


Back to the Top ↑
By using this Web site, you confirm that you have read, understood, and agreed to be bound by the Terms of Use. As an Amazon Associate we earn from qualifying purchases.
US Patent Number 7,877,315 | Copyright © 2004 - 2024 PaperBackSwap.com. All Rights Reserved.