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Chief Customer Officer : Getting Past Lip Service to Passionate Action
Chief Customer Officer Getting Past Lip Service to Passionate Action
Author: Jeanne Bliss
Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. Different divisions and departments in corporations can fail to communicate and act as a t...  more »
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ISBN-13: 9780787980948
ISBN-10: 0787980943
Publication Date: 3/31/2006
Pages: 320
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Publisher: Jossey-Bass
Book Type: Hardcover
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