  2011 - Managing Quality Service in Hospitality How Organizations Achieve Excellence in the Guest Experience (Hardcover) ISBN-13: 9781439060322 ISBN-10: 1439060320 Genre: Business & Money ?  2009 - Achieving Service Excellence Second Edition [Ache Management] (Paperback) ISBN-13: 9781567933277 ISBN-10: 1567933270 Genres: Nonfiction, Medical Books ?  2007 - Achieving Service Excellence Strategies for Health Care (Hardcover) ISBN-13: 9788182742703 ISBN-10: 8182742706 Genres: Business & Money, Nonfiction, Medical Books ?  2002 - Achieving Service Excellence Strategies for Healthcare (Paperback) ISBN-13: 9781567931907 ISBN-10: 1567931901 Genre: Medicine ?  Organization Theory an Integrative Approach (Hardcover) ISBN-13: 9780060421243 ISBN-10: 006042124X Genres: Business & Money, Nonfiction ? |
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