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Achieving Service Excellence, Second Edition (Ache Management)
Achieving Service Excellence Second Edition - Ache Management
Author: Myron D. Fottler, PhD, Robert C. Ford, Cherrill P. Heaton
Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high level for both clinical and service excellence. Customers who are armed with information and aware of their options are choosing providers they believe are ready, willing, and able to provi...  more »
ISBN-13: 9781567933277
ISBN-10: 1567933270
Publication Date: 12/24/2009
Pages: 440
Edition: Second
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Publisher: Health Administration Press
Book Type: Paperback
Members Wishing: 0
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