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Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
Call Center Savvy How to Position Your Call Center for the Business Challenges of the 21st Century
Author: Keith Dawson
It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What th...  more »
ISBN-13: 9781578200504
ISBN-10: 1578200504
Pages: 210
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Publisher: CMP Books
Book Type: Paperback
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