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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Call Center Handbook)
The Call Center Handbook The Complete Guide to Starting Running and Improving Your Call Center - Call Center Handbook
Author: Keith Dawson
Providing comprehensive information on the business of customer call centers, this guide covers everything from choosing the best site to purchasing equipment to monitoring agents and measuring their productivity. New topics for this edition include integrating IP technology, coping with a down economy, and the "offshore revolution" of India, t...  more »
ISBN-13: 9781578203055
ISBN-10: 1578203058
Publication Date: 11/20/2003
Pages: 280
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Publisher: CMP Books
Book Type: Paperback
Members Wishing: 0
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 reviewed The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Call Center Handbook) on + 46 more book reviews
very helpful and covers a wide range of topics


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