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Best Practices : Building Your Business with Customer-Focused Solutions
Best Practices Building Your Business with CustomerFocused Solutions
Author: Arthur Andersen, Charles Ketteman, Robert Heibeler, Thomas B. Kelly
What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business? Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created ...  more »
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ISBN-13: 9780684848044
ISBN-10: 068484804X
Publication Date: 5/18/2000
Pages: 240
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Publisher: Touchstone
Book Type: Paperback
Other Versions: Hardcover, Audio Cassette
Members Wishing: 0
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