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Book Review of Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Author: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Genre: Business & Money
Book Type: Paperback
MMG avatar reviewed on + 17 more book reviews


This title is one of the best guides to improved communication I've read. The concepts are intuitive and research-based. Great tool! You may also enjoy its companion title "Crucial Conversations."



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