Connie A. (jazzysmom) - , reviewed on 9/21/2009 + 907 more book reviews

Helpful Score: 1

At one time I served the public in an elite dining establishment. I found this book absolutely right on. Elite, fast food..no different. There are just some people that don't understand no matter what one does for a living we all are just trying to pay the bills the best way we can. I loved this book and could in part predict what a customer was going to do before it happened as i have had some of the stories happen to me. I laughed and cried with the author. She has gone "undercover" to write this and boy oh boy did she reveal what nastyness customers can inflict on a service person. Will make you open your eyes and maybe think the next time you get upset with a salesperson. Great read.

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