Andrea H. (Andrea) reviewed on 11/4/2005 + 85 more book reviews

How to bring out the best in people at their worst.
It may be a boss who behaves like a bully and a petty tyrant, and has the power to get away with it...
It may be a co-worker who promises results, but who never, ever delivers when the chips are down...
It may be the whiner whose constant complainint and maddening negativism are driving you crazy...
At best, when people act like this, they can make life exceedingly stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that you don't have to let them do either! Whether you know it or not, it's fully within your power to bring out the best behavior in people who are at their worst.
Sound impossible? It's not. Just ask the 250,000 people who have already benefited from Dr. Rick Brinkman and Dr. Rick Kirschner's proven, innovative seminars on dealing with difficult people with tact and skill. They have already learned, as you will when youstudy this one-of-a-kind guide, how to identify 10 recognizable difficult behaviors, and deal successfully with each of them! You'll discover:
-How difficult people think, what they fear, and why they act as they do.
-How to use advanded, sophisticated "listening techniques" to unlock the doors to people's minds, hearts, and deepest needs.
-How to cultivate nine "take-charge" skills that turn conflict into cooperation by reducing the differenced between people.
-How to change the destructive behavior of the TANK...the SNIPER...the KNOW-IT-ALL...the GRENADE...the MAYBE person...and many more!

Back to all reviews by this member
Back to all reviews of this book
Back to Book Reviews
Back to Book Details