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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
What Great Service Leaders Know and Do Creating Breakthroughs in Service Firms
Author: James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
The vast majority of the world's workers provide services?in the United States alone the service sector is now 80 percent of the economy and growing. Written by three top scholars of service-sector management, this book seeks to provide leaders with a road map for the design and delivery of winning services in the years to come. — The authors beg...  more »
ISBN-13: 9781626565845
ISBN-10: 1626565848
Publication Date: 9/1/2015
Pages: 312
Edition: 1
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Publisher: Berrett-Koehler Publishers
Book Type: Hardcover
Members Wishing: 0
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