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The Virtual Banking Revolution: The Customer, the Bank and the Future
The Virtual Banking Revolution The Customer the Bank and the Future Author:James Essinger The Internet and smart cards offer new opportunities to existing high street banks but they are also bringing new competitors to the market. At the same time, technology is not just changing the structure of the bank, but the reason for people using banks. This book will appraise the new developments in electronic payment systems and their... more » strategic implications for banks and the customer interface. It will look at initiatives from around the world and assess customer attitudes to the new services. It offers a handy reference to the reader on the main services and their potential opportunities and problems involved. The book will include an appendix listing the main associations and regulatory bodies involved in this aspects of the banking sector.« less