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Untangling Organizational Gridlock: Strategies for Building a Customer Focus
Untangling Organizational Gridlock Strategies for Building a Customer Focus
Author: Michele L. Bechtell
Written specifically for service companies, this text provides a plan for changing the culture, processes and structure of their organization in order that it may be completely focused on providing quality to the customer.
ISBN-13: 9780814402030
ISBN-10: 0814402038
Publication Date: 6/3/1993
Pages: 224
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Publisher: AMACOM
Book Type: Hardcover
Members Wishing: 0
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