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Total Quality Management : Strategies and Techniques Proven at Today's Most Successful Companies (Portable Mba Series)
Total Quality Management Strategies and Techniques Proven at Today's Most Successful Companies - Portable Mba Series
Author: Stephen George, Arnold Weimerskirch
To understand and profit from Total Quality Management, companies must pay particular attention to the first word in the phrase-total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry's were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and p...  more »
ISBN-13: 9780471191742
ISBN-10: 0471191744
Publication Date: 2/1998
Pages: 254
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Publisher: Wiley
Book Type: Hardcover
Members Wishing: 0
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