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Total Quality in Healthcare: From Theory to Practice (The Jossey-Bass Health Series)
Total Quality in Healthcare From Theory to Practice - The Jossey-Bass Health Series Author:Ellen Marszalek-Gaucher, Richard James Coffey Sharing the lessons they've learned by implementing TQM strategies in their hospital since 1987, Ellen M. Gaucher and Richard J. Coffey offer practical guidance for building an organization that successfully employs TQM--one which utilizes the philosophy of continuous improvement in all business and clincial functions, employs teams for problem ... more »solving, and continuously strives to meet and exceed customer needs. They provide comprehensive guidance for realizing broad scale organizational change, showing how by applying this approach they have been able to improve speed, efficiency, and cost effectiveness throughout their organizations.« less