Thoughtware Author:J. Philip Kirby, David Hughes In order to facilitate true change in an organization, its thinking patterns need to be the first thing to change. Your employees need more than empowerment. They need to move from doing their jobs to doing whatever is needed for the good of the entire organization. Thoughtware is the underlying platform on which every organization ope... more »rates, the set of assumptions upon which the organization is structured. When you understand and change thoughtware, the tools and techniques of continuous improvement become incredibly powerful.« less