Telecommunication Skills 10Hour Series - with CD-ROM - 10 Hour Series Author:Roberta Moore Office workers have many options for communicating with customers and clients, interacting with coworkers, and performing a variety of other work tasks. Today, all of these involve the use of telecommunications technology, This text will provide the necessary skills for using telecommunications equipment, proacticing telecommunications etiquet... more »te, and using the technology to solve business communication problems.« less