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Tales from the Trenches Instructor's Manual
Tales from the Trenches Instructor's Manual Author:Len Wood, Joe Baker The "Tales from the Trenches Instructor's Manual" offers in-class and take home learning activities to complement Len Wood and Joe Baker’s text "Tales from the Trenches: Achievements, Blunders and Challenges in Local Government Management." The layout of this 180-page manual corresponds to the chapters of the text. Each chapter in the Instr... more »uctor’s Manual begins with four to eight questions for every tale appearing in the corresponding chapter of the book. These open-ended questions are designed to initiate and stimulate vigorous class discussion or can be used as take-home assignments. The questions are accompanied by various exercises that relate to incidents described in the text. Illustrative exercise topics cover micromanagement, causes of management failure, limits of decision authority, communication sins, team building, the use of power symbols, budgetary illusions, reasons for failure of customer service programs, handling citizen requests, and personal ethics. Most of the exercises include an Instructor’s overview page with suggested answers or approaches appropriate for the situation. The instructor is also provided a copy-ready sheet of the same exercise that can be used as a "hand-out" for students.« less