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Solving the Productivity Paradox: Tqm for Computer Professionals
Solving the Productivity Paradox Tqm for Computer Professionals Author:Jessica Keyes Bringing the power of TQM to bear on the realities of the corporate computing world, this book uncovers why the IT revolution has failed to bring about once-expected leaps in white collar productivity and how TQM techniques can be used to avoid or resolve a diverse range of productivity pitfalls.