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SkillBuilders: 50 Customer Service Activities
SkillBuilders 50 Customer Service Activities
Author: Lorraine L. Ukens
The activities in this collection stimulate discussion and learning by actively involving all participants. Quick and to the point, the SkillBuilders activities help participants to develop the skills necessary to providing quality service. The activities cover eight critical customer service-related skill areas: • Change • Negotiatio...  more »
ISBN-13: 9780925652195
ISBN-10: 0925652199
Publication Date: 1/1/1998
Pages: 243
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Publisher: HRDQ
Book Type: Ring-bound
Members Wishing: 0
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