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Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them
Servicing ITSM A Handbook of Service Descriptions for it Service Managers and a Means for Building Them
Author: Randy A. Steinberg
What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here-complete service descriptions, catalog and portfolio templates, service...  more »
ISBN-13: 9781490719566
ISBN-10: 1490719563
Publication Date: 12/27/2013
Pages: 288
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Publisher: Trafford
Book Type: Paperback
Members Wishing: 0
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