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Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners
Servicing ITIL A Handbook of IT Services for ITIL Managers and Practitioners
Author: Randy A. Steinberg
The recent version of ITIL is architected around a Service Lifestyle - but what services does IT really deliver that belong to that lifestyle? Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure. It's all he...  more »
ISBN-13: 9781425140328
ISBN-10: 1425140327
Publication Date: 9/20/2007
Pages: 254
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Publisher: Trafford Publishing
Book Type: Paperback
Members Wishing: 1
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