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Service Quality in Academic Libraries: (Contemporary Studies in Information Management, Policies, and Services)
Service Quality in Academic Libraries - Contemporary Studies in Information Management, Policies, and Services
Author: Peter Hernon, Ellen Altman
Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for...  more »
ISBN-13: 9781567502091
ISBN-10: 1567502091
Publication Date: 1/1/1996
Pages: 187
Edition: First Edition
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Publisher: Praeger
Book Type: Hardcover
Members Wishing: 0
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