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Service Delivery Tools (IT Infrastructure Library)
Service Delivery Tools - IT Infrastructure Library
Author: Stationery Office (Great Britain)
Service delivery, as defined in the CCTA IT infrastructure library, consists of the following functions: service level agreement; cost management for IT services; contingency planning; capacity management; and availability management. This is the second volume covering IT infrastructure management and is a companion volume to "IT infrastructure ...  more »
ISBN-13: 9780113306336
ISBN-10: 0113306334
Pages: 84
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Publisher: Bernan Assoc
Book Type: Paperback
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