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The Satisfied Patient (2nd Edition): A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service
The Satisfied Patient A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service - 2nd Edition
Author: James W. Saxton
Explains how incorporating 'five-star' customer service principles into care giving, encouraging patients to take responsibility for their care, and creating concise documentation can reduce possible legal claims. Describes a typical deposition and malpractice trial for illustrating how the matter could have been avoided. Shows how to identify '...  more »
ISBN-13: 9781601460400
ISBN-10: 1601460406
Publication Date: 6/27/2007
Pages: 174
Edition: 2
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Publisher: HealthLeaders Media
Book Type: Paperback
Members Wishing: 0
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