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The Satisfied Patient: A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service,
The Satisfied Patient A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service
Author: James W. Saxton
Explains how incorporating 'five-star' customer service principles into caregiving, encouraging patients to take responsibility for their care, and creating concise documentation can reduce possible legal claims. Describes a typical deposition and malpractice trial for illustrating how the matter could have been avoided. Shows how to identify 'r...  more »
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ISBN-13: 9781578392704
ISBN-10: 1578392705
Publication Date: 8/5/2003
Pages: 119
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Publisher: Hcpro Inc.
Book Type: Paperback
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