  2013 - Plus the Standardcase Approach See Service Response in a New Light (Paperback) ISBN-13: 9781482061741 ISBN-10: 1482061740 Genre: Business & Money ?  2011 - Basic Service Management a 50page Introduction to Providing Services (Paperback) ISBN-13: 9780958296939 ISBN-10: 0958296936 Genres: Business & Money, Computers & Technology ?   2009 - The It Skeptic Looks at Cmdb (Paperback) ISBN-13: 9780958296915 ISBN-10: 095829691X Genre: Computers & Technology ?  2009 - Working in It (Paperback) ISBN-13: 9781442129993 ISBN-10: 1442129999 Genre: Computers & Technology ?  2009 - Owning Itil a Skeptical Guide for Decisionmakers [R] (Paperback) ISBN-13: 9780958296908 ISBN-10: 0958296901 Genre: Computers & Technology ?  2009 - The Worst of the It Skeptic From the Notorious Blog (Paperback) ISBN-13: 9781441478375 ISBN-10: 144147837X Genre: Computers & Technology ?  2008 - Introduction to Real Itsm (Paperback) → Paperback ISBN-13: 9781438243061 ISBN-10: 1438243065 Genres: Computers & Technology, Humor & Entertainment ?  |
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