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Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality
Return on Quality Measuring the Financial Impact of Your Company's Quest for Quality
Author: Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham
American business has taken the fundamentals of quality improvement to heart, and the results have been impressive: but at what cost? Quality improvement for quality's sake can be prohibitively expensive and ultimately harmful to an organization's long-term success. Return on Quality is the book that launched an all-new way to evaluate quality i...  more »
ISBN-13: 9781557385475
ISBN-10: 1557385475
Pages: 225
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Publisher: Probus Professional Pub
Book Type: Hardcover
Members Wishing: 0
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