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Real Time: Preparing for the Age of the Never Satisfied Customer
Real Time Preparing for the Age of the Never Satisfied Customer
Author: Harvard Business Review, Harvard Business School Press
Right here. Right now. Tailored to me. Served up the way I like it. If the new customers spelled their expectations out on a billboard, then this is what you would read. From the author of Relationship Marketing comes a pathbreaking book on doing business in a real time world-one in which time and distance vanish, action and response are simulta...  more »
ISBN-13: 9780071050562
ISBN-10: 0071050566
Publication Date: 7/1/1997
Pages: 224
Edition: 1
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Publisher: Harvard Business School Press
Book Type: Hardcover
Members Wishing: 0
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