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The Race Without a Finish Line: America's Quest for Total Quality (Jossey Bass Business and Management Series)
The Race Without a Finish Line America's Quest for Total Quality - Jossey Bass Business and Management Series Author:Warren H. Schmidt, Jerome P. Finnigan Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess a... more »n organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.« less