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Quality Without Tears: The Art of Hassle-Free Management
Quality Without Tears The Art of HassleFree Management
Author: Philip B. Crosby
The author's objective is to show managers how to build quality into all aspects of a company's operations thereby lowering costs, increasing sales, and boosting profits and do all this without the typical bureaucratic controls and procedures that merely hassle people without producing the desired results. Real situation and amusing fictional ca...  more »
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ISBN-13: 9780452263987
ISBN-10: 0452263980
Publication Date: 4/1/1985
Pages: 22
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Publisher: Plume Books
Book Type: Paperback
Other Versions: Hardcover
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