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Quality in Public Services: Managers' Choices (Public Policy and Management)
Quality in Public Services Managers' Choices - Public Policy and Management
Author: Lucy Gaster, Open University Press
The book closes the gap between politicians' rhetoric, public expectations and the day-to-day dilemmas facing managers wanting to improve the quality of public services. It offers a mixture of conceptual clarification and practical awareness of the environment in which public service managers have to work. This is no 'missionary' or 'how to' b...  more »
ISBN-13: 9780335191604
ISBN-10: 0335191606
Publication Date: 1/1995
Pages: 149
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Publisher: Open University Press
Book Type: Paperback
Other Versions: Hardcover
Members Wishing: 0
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