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Professional Front Office Management
Professional Front Office Management
Author: Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin
Witten with the context that the Front Office Department's primary function is to "connect" the property and its employees with the guests. This book details policies and procedures that address the department's critical role of serving guests, coordinating employee communcation and utilizing technology to benefit guests, staff and owner...  more »
ISBN-13: 9780131700697
ISBN-10: 0131700693
Publication Date: 3/2/2006
Pages: 704
Edition: 1
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Publisher: Prentice Hall
Book Type: Hardcover
Members Wishing: 0
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