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The Pocket Guide to the Baldrige Criteria - 12th Edition (Pocket Guide to the Baldrige Award Criteria)
The Pocket Guide to the Baldrige Criteria 12th Edition - Pocket Guide to the Baldrige Award Criteria Author:Mark Graham Brown This booklet is a guide to interpreting the criteria in the seven Baldrige categories to help your organization improve quality. It begins with answers to commonly asked questions about the Award criteria. Then it breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what e... more »xcellent companies do in each area.« less