Patient Engagement Author:G. Ross Baker, Jim Conway, Jocelyn Cornwell, Vincent Dumez, Carol Fancott, Elina Farmanova, Maria Judd, Anu MacIntosh-Murray, Christine Maika, Patricia O'Connor, Glenn Robert This casebook is designed to provide compelling examples of healthcare organizations in Canada, the US and England that have advanced patient centred care and patient engagement. These selected healthcare organizations have demonstrated that patient engagement contributes to improving care, outcomes and the experiences of patients and families. ... more »By detailing these organizations strategies, investments and experiences, we hope to illustrate pathways to increased engagement for innovation and improvement. As these cases illustrate, there is no one strategy for engagement. However, there are important common themes and approaches to patient engagement that can be adapted for different types of organizations and environments. There are substantial challenges to successful engagement; yet, as these cases show, there are important benefits as well. Cases are from McGill University Health Centre, Kingston General Hospital, Augusta University Health System, Cincinnati Children s Hospital Medical Center, Whittington Health Respiratory Service, Northumbria Healthcare Trust, Patients as Partners, Northumberland Community Partnership, Collaborative Chronic Care Network (C3N), and Saskatchewan Health Quality Council and Saskatoon Health Region.« less