Patient Access Director's Handbook Author:Sandra J. Wolfskill, FHFMA and Marilyn H. Lipka, MBA Take the lead to enhance your Patient Access department a step-by-step guide on how to run an efficient department Patient Access managers set the tone for the entire hospitals success. A well-run department will ensure quality customer service, accurate registration and insurance verification, and appropriate financial counseling and recognitio... more »n of charity care situations. Now everything you need to ensure your departments success is in one place: The Patient Access Directors Handbook. This comprehensive, step-by-step guide provides best-practices for everything from hiring the right staff to proper delivery of Medicares notices of discharge appeal rights. Improve your organization with customizable tools The Patient Access Directors Handbook also features a number of relevant forms, scripts and worksheets you can use to make your department run more efficiently: Sample job descriptions so you can target the most qualified candidates Scripts for staff interaction with patients so your team can minimize registration errors and maximize reimbursement potential Workflow diagrams to economize the scheduling and coverage of your key areas, especially when staff is low or traffic is high Checklists so that important aspects of your department are not missed.« less