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Operations Management: Improving Customer Service
Operations Management Improving Customer Service
Author: Richard J. Schonberger, Edward M. Knod
This text provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. This text is unique due to its customer-focused approach. Using the authors 1...  more »
ISBN-13: 9780256098815
ISBN-10: 0256098816
Pages: 960
Edition: 4
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Publisher: Irwin Professional Pub
Book Type: Paperback
Members Wishing: 0
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