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The One Minute Apology CD : A Powerful Way to Make Things Better
The One Minute Apology CD A Powerful Way to Make Things Better
Author: Ken Blanchard, Margret McBride
With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employe...  more »
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ISBN-13: 9780060538231
ISBN-10: 0060538236
Publication Date: 1/2003
Edition: Unabridged
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Publisher: HarperAudio
Book Type: Audio CD
Members Wishing: 0
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