Network Exam Prep Author:Melissa Craft, David V. Watts, Will Willis, Melissa Craft, David Watts Covers a wide range of vendor-neutral networking technologies and skills such as configuring, installing, troubleshooting and maintaining network interface cards, hubs, routers, switches, servers, RAID technologies and clustering technologies. Focuses on necessary management skills including managing a support/help desk center, supporting end us... more »ers, and working in conjunction with management and other technicians. Discusses developing a documentation system and Standard Operating Procedures (SOP).« less