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The Mediator's Handbook, Revised and Expanded Fourth Edition
The Mediator's Handbook Revised and Expanded Fourth Edition Author:Jennifer E. Beer, Caroline C. Packard The popular Mediator's Handbook presents a time-tested, adaptable model for helping people work through conflict. Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators while offering a detailed, nuanced resource for professionals.Starting with a n... more »ew chapter on assessing conflict and bringing people to the table, the process is explained step-by-step: from opening conversations and exploring the situation through the phases of finding resolution—deciding on topics, reviewing options, and testing agreements.The "Toolbox" section details the concepts and skills a mediator needs in order to:Support the peopleManage the processGuide decision makingAlso new in this edition is a section on mediator self-awareness and development and an emphasis on principles and core methods that apply across a wide variety of settings.Long a popular course textbook for high schools, universities, and training programs, The Mediator?s Handbook is also a valued desk reference for professional mediators and a handy guide for managers, organizers, teachers, and anyone working with clients, customers, volunteers, committees, or teams.Jennifer E. Beer, PhD, mediates organizational conflicts, facilitates meetings, and frequently offers related workshops, regularly teaching a negotiation course at Wharton (University of Pennsylvania).Caroline C. Packard, JD, is a change and conflict response expert who led Friends Conflict Resolution Programs in Philadelphia, PA, for fifteen years.Eileen Stief developed the mediation process presented in the handbook, training a generation of mediators to work with community, multi-party, and environmental disputes.« less