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Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives
Measuring ITSM Measuring Reporting and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives
Author: Randy A. Steinberg
How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) th...  more »
ISBN-13: 9781490719450
ISBN-10: 1490719458
Publication Date: 12/4/2013
Pages: 196
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Publisher: Trafford
Book Type: Paperback
Members Wishing: 0
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