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Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
Measuring ITIL Measuring Reporting and Modeling the IT Service Management Metrics That Matter Most to IT Senior Executives
Author: Randy A. Steinberg
How do you measure and report your ITIL processes? Which ITIL metrics matter the most to Senior Executives? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the operational metrics to use and how these can be calculated into Key Performance Indicators (KPIs) and Critical Suc...  more »
ISBN-13: 9781412093927
ISBN-10: 1412093929
Publication Date: 8/2/2006
Pages: 154
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Publisher: Trafford Publishing
Book Type: Paperback
Members Wishing: 0
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