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Marketing Plans for Services: A Complete Guide
Marketing Plans for Services A Complete Guide Author:Adrian Payne, Malcolm McDonald, Pennie Frow Marketing Plans for Services, Third Edition is based on the successful Marketing Planning for Service Businesses, which has been completely overhauled, updated and revised to give a new and authoritative guide to the challenge of creating marketing plans that produce significantly improved bottom-line results.With revised cases and new content c... more »overing gap analysis, market mapping, CRM and integrated marketing communications, including digital marketing and social media, it will be an essential guide for professional marketers in the service sector a well as upper level students.« less